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A GUIDE TO CLEANING TOYS WITH CARE

At Le Toy Van, with a rich history of designing toys since 1995, we understand the importance of maintaining the pristine condition of your cherished playthings. To ensure your toys last for years to come, we have put together an easy-care guide to help you keep them clean and well-maintained.

Before we start did you know that wood has antibacterial properties. It halts the growth and removes harmful bacteria. Moisture is naturally drawn into the material making it unable to multiply! However, toys still need a good clean because of being on the floor and in little one’s mouths.

Due to wood being porous compared to plastic based toys cleaning requirements differ.

WHAT YOU SHOULDN'T DO WITH WOODEN TOYS

• Do not put wooden toys in the dishwasher as it causes the wood to absorb to much water and can cause damage which can become unsafe for children.
• Do not soak in water. This is a very important step to avoid as it can cause the wood to become damaged.
• Do not give your child a broken wooden toy. Ensure you regularly inspect the toys for any signs of wear or damage. Discard any broken or damaged toys immediately to ensure safety.

HOW TO CLEAN

Read the Instructions: Before cleaning any toy, refer to the manufacturer's instructions on the packaging, instruction sheet or washing labels. They may contain specific care instructions or recommend certain cleaning methods.

•  Ue a damp cloth or sponge with mild soap or a non-toxic cleaning solution. Gently wipe the toy's surface.
• Air dry – we highly recommend drying naturally and keeping out of direct sunlight as this could cause colours to fade.
• Use natural cleaning products – rinse well with a sponge or cloth.
• Recommended cleaning products – Castile soap, white or apple cider vinegar diluted with water.
• For stubborn dirt – try mixing baking soda and water to create a paste. Apply to the area and scrub with a damp cloth.
• Machine Washable Toys (fabric parts): You can find a washing label with fabric items, we recommend only surface cleaning only using mild detergent and rinsing well with a damp cloth. Do not tumble dry.

If the toys are being used in nurseries, childcare or educational environments please ensure that you follow the organisations sanitation guidelines. Please ensure you still do not soak in water.

WHEN SHOULD I CLEAN WOODEN TOYS?

You do not have to clean wooden toys as often as you think. This is due to the wood’s antibacterial properties, unlike plastic based toys.

We would consider cleaning toy when –

• It has had contact with their mouths.
• When your child is unwell or has been unwell.
• If there are signs of dirt and grime.

By following these simple cleaning and care tips, you can keep your wooden toys in great condition, extending their longevity and ensuring many more hours of joy and imaginative play for your little ones.

Our toys are made from high quality replanted woods, such as Rubberwood, plywood, and high-grade MDF. Rubberwood is a by-product of the rubber industry, we use it once its life as a rubber tree has ended and recycle it to become beautiful toys. We also make sure that our wood comes from sustainable forests, supporting local farmers and their communities, pledging to replant and replace what we use.

Kid safe, always – The safety of your child is our number one priority. We rigorously test and regularly exceed toy safety standards. We only ever use safe, non-toxic paint and work hard – from design to manufacture – to ensure kid safe edges on our toys, for safe play every day.

Orders are dispatched within 3 business days. During sale times dispatch will take longer than usual. Please be patient while we will pick, pack and ship your order as soon as possible.

NZ
FREE shipping for orders over $200.00* Otherwise a $9.00 flat rate for orders $199.99 and under or $14.00 for rural delivery.

* note some items have an oversize surcharge for shipping of $20.00 outside of Auckland.

Deliveries should arrive 3-5 business days from dispatch. Please use the tracking email to follow your delivery. Rural allow another few days for delivery. Please note that these are estimated delivery times only and are not guaranteed delivery dates.

Once we have packed your order you will be emailed the tracking link. Tracking information will be available once the courier has picked up your parcel which can take up to 1 business day from when we have packed your order depending on their pick-up schedule.

Click + Collect
Pick up is available from our Hillcrest warehouse on the North Shore of Auckland.  We are open for pick-ups on Monday OR Wednesday between 10.00am and 2.00pm.  Simply choose "pickup in store" at the checkout page.  We will email you when your order is ready to collect as well as address and pick up instructions.

International
We ship all over the world. Shipping costs will apply, and will be added at checkout.

Can I change the NZ address I have shipped my order to?

Whoops!

If you have not received a tracking email contact us on customerservice@littlewhimsy.co.nz ASAP! Our team will try to intercept your order before it leaves our warehouse to update your address.

If your order has already left our warehouse you will need to register the change with NZ Post which unfortunately has a fee for the service: NZ Post Redirection Tool

NZ Post Terms