An order confirmation email is sent to your nominated email once the order has been successfully placed. If you did not receive this email, then it is possible that your order was not placed correctly, if you are unsure, please email customerservice@littlewhimsy.co.nz to check if we have received it. Please remember to check that the confirmation email hasn’t been delivered to your junk/spam.

We aim to dispatch orders within 3 business days . During sale times dispatch will take longer than usual. Please be patient while we will pick, pack and ship your order as soon as possible.

You will be emailed a shipping confirmation with tracking once your order has been collected and scanned in to the courier network.

All of our products are in stock and available to be dispatched from our Auckland based warehouse with the exception of some decals, Trybikes and Solvej Swings.

If an order is received that unfortunately cannot be filled, we will issue a refund for that item. Items in a cart or wish list are not reserved. Sometimes our customers are faster than our servers and on rare occasions we may need to cancel orders if we find that stock is not available for you.

Sorry we are 100% online.

If your order hasn't been shipped then we may be able to change it. Please email customerservice@littlewhimsy.co.nz with your order number and details of the amendment(s) you require. We will reply to your e-mail to confirm if the amendment has been possible.

Unfortunately, if your order has been shipped it won’t be possible to amend it.

Whoops!

If you have not received a tracking email contact us on customerservice@littlewhimsy.co.nz ASAP! Our team will try to intercept your order before it leaves our warehouse to update your address.

If your order has already left our warehouse you will need to register the change with NZ Post which unfortunately has a fee for the service: NZ Post Redirection Tool

NZ Post Terms

The best way to be alerted when a product is restocked is to enter your email address on the product page. You will be emailed as soon as they are restocked.

You have only been charged once from our end. Some banks often temporarily show two charges - one is an authorization charge which isn't actually a charge and then the charge itself. The authorization charge will automatically drop off your statement. Unfortunately this is something we have no control over. Please contact your bank should have any further issues.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled you will be emailed a shipping confirmation with tracking once your order has been collected and scanned in to the courier network which can take up to 1 business day from when we have packed your order depending on their pick-up schedule.

Shipping fees are non-refundable in the case of returns.

Please note we do not ship orders on weekends or public holidays.

Please ensure your shipping address is correct, we will not be held responsible for un-delivered orders due to incorrect delivery details.

FREE shipping for orders over $200.00* Otherwise a $9.00 flat rate for orders $199.99 and under or $14.00 for rural delivery.

* note some items have an oversize surcharge for shipping of $20.00 outside of Auckland.

Sent via tracked courier. Deliveries should arrive 3-5 business days from dispatch. Please use the tracking email to follow your delivery. Rural allow another few days for delivery.

You can select whether signature upon delivery is required. If no signature required is selected and the package goes missing AFTER delivery with correct courier GPS location then that is at the customers' own risk.

All free shipping order amounts are after any discounts are applied and exclude OVERSIZE items.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Please be aware that international deliveries still have delays. Please keep this in mind when ordering. There will be no credits or refunds for delayed items; these delays are outside of our control.

Delivery rates are dependent on the dimensions of your order. Please go to your cart to see the shipping price.

Small Parcels:

Shipping rate will be shown at checkout and depends on the size and weight of the items you ordered. Small parcel rates range from $18-$30.

Larger Parcels:

Shipping rate will be shown at checkout and depends on the size and weight of the items you ordered. Large shipping rates apply for oversize items and heavier items like wooden toys. Large parcel rates range from $40+

International Notes:

All Australian parcels are sent with tracking. Once arrived in the Australia, tracking and delivery become the responsibility of the local postal service.

Please be aware purchaser is liable for any additional taxes/import duty that may incur during transit and/or on delivery. We do not offer refunds if you refuse the package due to customs charges. Please note shipments can often be held by customs for long periods of time, unfortunately this is beyond our control. Please ensure you are aware of the cost of these fees before you make your purchase.

Delivery rates are dependent on the dimensions of your order and the shipping destination. Please proceed to checkout to see the shipping cost relevant to you.

Delivery estimates for tracked airmail:
Arrives in 15 working days USA & UK
Other countries should take 15-20 business days but could take up to 1-2 months to arrive depending on the local postal service.

Delivery estimates for courier:
Arrives in 2-8 working days USA & UK
Other countries should take 2-15 business days.

Countries we ship to: Argentina, Austria, Belgium, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Cook Islands, Croatia, Czech Republic, Denmark, Ecuador, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Maldives, Mexico, Monaco, Montenegro, Morocco, Netherlands, New Caledonia, Norway, Peru, Phillippines, Poland, Portugal, Qatar, Samoa, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, Turkey, UAE, UK, USA, Vanuata, Vietnam, Virgin Islands

International Notes:

Once dispatched you will assume the risk of loss and title for the merchandise. little whimsy cannot provide refunds if your items are lost in transit when shipped via standard post.Please be aware purchaser is liable for any additional taxes/import duty that may incur during transit and/or on delivery. We do not offer refunds if you refuse the package due to customs charges. Please note shipments can often be held by customs for long periods of time, unfortunately this is beyond our control. Please ensure you are aware of the cost of these fees before you make your purchase.

If you select "no signature required", the courier will not require a signature for delivery and will leave the parcel in a safe place if no one is home. You agree that the parcel is deemed 'delivered' when left at your
premises.

Authority to leave (ATL) are pre-arranged with NZ Post for your property, this is done at your own risk.

little whimsy will not be held liable for any stock loss, due to theft
or negligence if your address has an existing ATL or you selected "no signature required" at the time of checkout and delivery has been confirmed from our courier.

Whoops!

If you have not received a tracking email contact us on customerservice@littlewhimsy.co.nz ASAP! Our team will try to intercept your order before it leaves our warehouse to update your address.

If your order has already left our warehouse you will need to register the change with NZ Post which unfortunately has a fee for the service: NZ Post Redirection Tool

NZ Post Terms

If for any reason an item is not what you expected, the wrong colour/size or you are unhappy with it, it can be returned for an
exchange or credit note (excluding shipping costs) provided that it is as new and saleable condition.

Our returns policy lasts 14 days. Please see our return policy.

We do not offer returns or exchanges on sale items.

Several types of goods are EXEMPT from being returned –

* SALE items

*Dummies/pacifiers

* Underwear

* 100% Wall Decals

* Solvej Swings

* Art prints and posters

* Gift cards

* Shipping costs are NOT refunded unless the item is defective.

While we take extra care when packing your order, occasionally we make mistakes. If you have received the wrong item or size please contact us at customerservice@littlewhimsy.co.nz and we will send out the correct item and arrange for the return of the incorrect item at our cost of course.

Apologies! Should an item be faulty, please contact us immediately by emailing customerservice@littlewhimsy.co.nz with your name, order number and details of the fault including a photo. Fault claims must be emailed to us within 14 days of receiving the goods so please inspect them when they arrive.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you. Damage due to use is not considered a fault.

We will email you a pre-paid courier label via email to send the faulty item back to us. Please clearly state if you require a refund or a replacement. If the item purchased is out of stock or no longer available then you will be offered a full refund to the value of the item at time of purchase and shipping costs incurred.

If you are purchasing in advance for a gift please inspect the item(s) when you receive the delivery.

Note: if the problem is due to courier damage we MUST be emailed within 3 days of you receiving the goods.

Note: some items are handmade so slight variances in measurements, colours and designs are to be expected and these variances are not considered faults.

Warranties typically cover "manufacturing defects" and do not cover "wear and tear". "Wear and tear" is damage incurred during normal and intended use of the product. NOT covered by warranty are any damages incurred during improper or unintended use of the product, including but not limited to: rough use, children using items unsupervised, excessive use, stains, improper care/use/washing.

Sorry this is a rare problem but we understand how frustrating it is. To help us investigate why the parcel is damaged, please email us at customerservice@littlewhimsy.co.nz with your order number and ​the following photos:

Photos of the damaged Items  ​

Photos of the packaging material used ​

Photos of the inner packaging  ​

Photos of the outer packaging ​

You must notify us of the damage within 3 days of delivery so we can initiate a claim with our couriers.

Please keep ALL damaged items and the packaging as the couriers may need to recollect them for the claim

Please note we take up to 3 business days to dispatch orders. During sale times dispatch will take longer than usual. Please be patient while we will pick, pack and ship your order as soon as possible.

Then check the tracking link you have been sent, this may be in your junk folder. Once the tracking number has been assigned it can take a day or so for the courier to scan in your parcel so please check again the next day if the tracking is showing no details.

If your goodies should have arrived to you by now and the tracking has not changed in the past day or two please email us at customerservice@littlewhimsy.co.nz with your order number so we can chase this up for you.

For courier non-delivery claims you MUST contact us within 17 days of your order being dispatched to query the non-delivery.

We have priced our store reasonably so no we do not have regular sales.We prefer to reward our regular customers using our reward program.

However we occasionally want to say thank you to our customers and offer quick flash sales make sure you are subscribed to our email newsletter and follow us on social media so you are the first to know!

You will enter the promotional or discount code on the right hand side of the payment page and make sure you click Apply.

Please note that promotional/ discount codes can only be used once and cannot be combined with any other discount or promotion.

Sorry you can only use one discount code per order.

However you can pay for a sale order with a gift card code.

If your item was purchased on sale using a discount code then the normal refund/exchange terms below apply. If you purchased a sale item from our SALE section we unfortunately cannot accept returns/exchanges unless faulty.

Other discount codes cannot be used in conjunction with store sale.

Please allow a few more days for dispatch due to order volumes during sales. Orders will be dispatched in the order they are placed please do not email for priority dispatch.

We unfortunately cannot edit any sale orders once placed.

Gift wrapping not available during store-wide sales.

Discount cannot be applied to previous orders and items cannot be placed on hold during sales.
VIP points are not earned on sale orders.

Easy just click on the VIP Club tab on the bottom right hand side of our page.

Laybys are managed by the Afterpay service so you will need to login to your account with them to check your balance.

https://www.afterpay.com/en-NZ/index

Yes with the Afterpay service you can now shop our sales and pay by layby.

Yes we offer it for Australian, Canadian and UK customers through AFTERPAY.