Mini Kyomo Watch The Basics | Latte

Are they water resistant?
All Mini Kyomo watches are 3atm water resistant. That doesn't mean they can be used for diving down to 30 mt, as a wrong common belief would suggest.

Mini Kyomo watches resist to rain and accidental splashes and they cannot be used for showering or swimming.

Size:
The adjustable straps fit all wrists with a circumference from 13 up tp 19,5 cm . That cover all kids starting from 3 years and all women.

Changing the Battery:
At Mini Kyomo we use silver oxide button batteries, unexpensive and easy to find, that don't contains hazardous chemicals even if they need to be always disposed properly once changed.

Battery can properly be changed only in a watch store.

My watch has stopped working?
The first thing to do when a watch start to run is to visit a watch store and check if the battery is still charged. If the battery is still working probably there is of a problem with the quartz movement. In this last case please contact us directly before taking any further action. Remember Mini Kyomo watches resist to rain and accidental splashes and they cannot be used for showering or swimming.

Warranty?
All MINI KYOMO watches carry an international warranty on functional manufacturing defects and quartz movement defects for two years starting from the date of purchase.

In order to claim a repair/replacement under warranty it is vital to show a purchase proof.

Note that repairs/replacements will not be processed under warranty in the following cases:
* Failure or damage caused by improper use or carelessness (dents, crushing, broken glass, etc.)
* Failure or damage caused by unjustifiable repair or customisation
* Aesthetic changes that occur during normal wear and tear and ageing (minor scratches, alteration of the color on the case/band)
* Damages by accidents
* If no purchase proof document is available- Battery replacement, whenever the battery stop to function (batteries are not covered by warranty)
Please note that every piece is assembled and finished by hand, thus it could possibly slightly differ from the images on our webstore.

Metallic parts, case and glass are the easiest to treat in case of dirty. You can use a duster or a cloth with a little amount of alcohol to rub the stains. Avoid the contact of the alcohol with the straps.
The straps are certainly the part of the watches more likely to get dirty. A gentle soap with mild temperature water rubbed with a cloth, should work great. A brush can be used if the stain require a little more energy.

Orders are dispatched within 3 business days. During sale times dispatch will take longer than usual. Please be patient while we will pick, pack and ship your order as soon as possible.

NZ
FREE shipping for orders over $200.00* Otherwise a $9.00 flat rate for orders $199.99 and under or $14.00 for rural delivery.

* note some items have an oversize surcharge for shipping of $20.00 outside of Auckland.

Deliveries should arrive 3-5 business days from dispatch. Please use the tracking email to follow your delivery. Rural allow another few days for delivery. Please note that these are estimated delivery times only and are not guaranteed delivery dates.

Once we have packed your order you will be emailed the tracking link. Tracking information will be available once the courier has picked up your parcel which can take up to 1 business day from when we have packed your order depending on their pick-up schedule.

Click + Collect
Pick up is available from our Hillcrest warehouse on the North Shore of Auckland.  We are open for pick-ups on Monday OR Wednesday between 10.00am and 2.00pm.  Simply choose "pickup in store" at the checkout page.  We will email you when your order is ready to collect as well as address and pick up instructions.

International
We ship all over the world. Shipping costs will apply, and will be added at checkout.

Due to recent U.S tariff changes, our primary shipper, NZ Post, has temporarily paused shipping to the United States (including Puerto Rico). Sorry for the inconvenience but we cannot unfortunately ship to the USA currently.

Can I change the NZ address I have shipped my order to?

Whoops!

If you have not received a tracking email contact us on customerservice@littlewhimsy.co.nz ASAP! Our team will try to intercept your order before it leaves our warehouse to update your address.

If your order has already left our warehouse you will need to register the change with NZ Post which unfortunately has a fee for the service: NZ Post Redirection Tool

NZ Post Terms