Updated 27 May 2020
LEVEL 2 FOR LITTLE WHIMSY
- Please allow 3 business days for dispatch.
- We will operate from our warehouse as normal.
- We will be practicing regular hand washing, sanitising and will regularly be disinfecting door handles, bathroom areas and computer surfaces.
- Outgoing packages will be placed in our foyer allowing contact-less collections and deliveries for couriers.
- Our courier company has told us that they are still working under huge workloads. These are the current delays as of 27th May:
- Auckland/Northshore/Rotorua 1-2 days over and above regular service standards
- Wellington and Christchurch 4-5 days over and above our usual service standards;
- Rural delivery time-frames currently remain an additional 7 working days over and above usual service standards AND the delayed regional services.
- International delays are very variable and depend on your country. We are noticing up to a 7 working day delay for parcels to leave NZ then there are the delays once they hit your country. Please be aware of these potentially large delays when ordering as unfortunately they are out of our control.
- Please have patience as orders may take an extra few days to be delivered.
- Please check your tracking link which will activate once your order is collected from our warehouse.
- If you have not received your parcel 8 WORKING DAYS after the PICK UP SCAN please email us and we will chase it for you email@example.com
- Please plan ahead and order in advance to avoid disappointment.
We understand that returns will be more difficult during level 2. We will be flexible with our regular returns timelines to be reasonable during these times.
Please be patient we WILL respond we have a huge volume of requests right now and are working through them as fast as we can.
Please email us with any questions and try to avoid sending us order related questions through social media.
Thank you so much for all of your support we really appreciate it!
Clare + the little whimsy team
In transit now: Jellycat,
Due May: Miniland 21cm Caucasian, Piper Bug, Two Little Ducklings, Fashionell, Lilipinso, Petit Monkey
Due June: Grimms, Sunjellies, Muskhane, Herschel, Bloomingville New Season, Donsje New Season, Miniland NEW styles, Fanny + Alexander, Garbo & Friends
Due July: Le Toy Van restock and NEW styles
Uncertain due to shipping shutdowns in their countries: Nobodinoz, Lilu, Cotton + Sweets, Erzi, Rostok