Oli&Carol Mini Doudou Teether | Cathy the Carrot

What are your products used as?
Our natural rubber toys are used as teethers, bath toys, sensory play and even as decoration objects!

Recommended age?
Any age! Our products are certified for 0+. They are normally used between 0-8 year old kids from teething age to bath time!

How does the paint stay on the product? Is it dangerous if it peels off?
The paint we use both for the base colour of the rubber and the coating paint are water based pigments mixed with plant based pigments and rubber. For base color, pigments are injected to the mould so the product has color itself; for the coating paint is water based, so it easily holds on to latex. After a long use, some paint may come out. It is not something to worry about as it is non-toxic and safe for babies.

Is the product biodegradable?
Natural rubber is biodegradable on a process that can take up to a decade, but the process can accelerate when exposed to sunlight, heat, humidity and fresh air.

Can I sterilize them?
may damage and affect their shape as well as their color. We recommend to clean our toys with soap and water, then dry with a damp cloth. Air drying between use is recommended.

Can I put it in the fridge or freezer?
We use 100% natural rubber extracted from Hevea trees in Malaysia and they are hand-painted with natural paints extracted from plants. As they are so specially handmade, we recommend storing them in dry places, that's why humidity of the freezer or fridge would not be appropriate for them. We also recommend not exposing the toys to any direct light.

My product has some small imperfections, is it normal?
Our toys are made of 100% natural rubber. They are handmade and hand painted one by one by skillful artisans, so no two items are exactly the same. Small imperfections are what make each piece unique. Some paint imperfections or some uneven surfaces are totally normal and safe. It’s not a synthetic plastic toy. Each product is uniquely different!

My product has deflated a little bit, is it normal?
Rubber is a natural material which may be affected by differences in temperature and air pressure. If you notice that your product is a little bit deflated, please kindly wait a couple of hours, as it should go back to its natural shape.

The product has some black spots appearing to be mold
As specified in our care instructions, we do not recommend to keep our products on water or humid places for long periods of time. Since it's a natural product, mold may appear if the product if it is not being well used.
Toys should be cleaned with soap and water and dried thoroughly after each use.
We do not recommend cleaning toys with bleach or any other product other than soap, nor do we recommend sterilizing them, as they are made of 100% natural rubber and their shape or color could be affected.

The color of the toy appears to be fading away. What can I do?
Since our products are ecofriendly and are made with 100% natural rubber, it sometimes happens that it can become white over time. This means that the product is starting to degrade or that is has been in direct contact with sunlight.
As any natural product, with the sunlight the color may fade away. Please make sure not to leave the product in direct contact with sunlight.
If the color is fading away, wash your product with soap and water. We also recommend to varnish the product with a little of coconut oil to make its original color come back.

My product has a layer of oil
To give a longer life time to our products, in the last step of our production process, we clean the natural rubber with vegetable oil. Finding extra oil remaining on the products is nothing to worry about. It makes the product last longer and it is tested and completely safe for babies! If wished so, it can be cleaned with a dry cloth.

My baby has had an allergic skin reaction
Our product should not be given to babies who are allergic to latex. In case your customer thinks her baby can be allergic to latex, we highly recommend her to visit a doctor.

Remove the muslin from the teether, wash each part separately.
Muslin: Machine or hand wash the muslin at 30° maximum (Do not bleach, do not dry clean, do not tumble dry, do not iron).
Teether: Clean with water, soap and a damp cloth. Do not sterilize or store in the refrigerator. Store in a dry, non-humid place. If you leave it in humid places mold could appear. Air-dry after every use.
Do not leave this product in direct contact with sunlight or artificial light, as color may fade away.

They are made with 100% natural rubber extracted from Hevea trees from Malaysia and painted with natural pigments. All raw materials are completely safe and certified to ensure kids security.

Every toy is different. Our products are handmade one by one, so small imperfections are what makes each product unique.
Variations in temperature may affect the product’s shape and volume.

Important! Inspect the product before its use. Stretch in all directions to verify it's okay and don't use if you detect any product defects. Remove all packaging and labels from the product before giving it to the baby.

Remove packaging and all tags before giving the toy to your child.

Orders are dispatched within 3 business days. During sale times dispatch will take longer than usual. Please be patient while we will pick, pack and ship your order as soon as possible.

NZ
FREE shipping for orders over $200.00* Otherwise a $9.00 flat rate for orders $199.99 and under or $14.00 for rural delivery.

* note some items have an oversize surcharge for shipping of $20.00 outside of Auckland.

Deliveries should arrive 3-5 business days from dispatch. Please use the tracking email to follow your delivery. Rural allow another few days for delivery. Please note that these are estimated delivery times only and are not guaranteed delivery dates.

Once we have packed your order you will be emailed the tracking link. Tracking information will be available once the courier has picked up your parcel which can take up to 1 business day from when we have packed your order depending on their pick-up schedule.

International
We ship all over the world. Shipping costs will apply, and will be added at checkout.

Can I change the NZ address I have shipped my order to?

Whoops!

If you have not received a tracking email contact us on customerservice@littlewhimsy.co.nz ASAP! Our team will try to intercept your order before it leaves our warehouse to update your address.

If your order has already left our warehouse you will need to register the change with NZ Post which unfortunately has a fee for the service: NZ Post Redirection Tool

NZ Post Terms