Mini Kyomo Watch The Basics | Latte

Are they water resistant?
All Mini Kyomo watches are 3atm water resistant. That doesn't mean they can be used for diving down to 30 mt, as a wrong common belief would suggest.

Mini Kyomo watches resist to rain and accidental splashes and they cannot be used for showering or swimming.

Size:
The adjustable straps fit all wrists with a circumference from 13 up tp 19,5 cm . That cover all kids starting from 3 years and all women.

Changing the Battery:
At Mini Kyomo we use silver oxide button batteries, unexpensive and easy to find, that don't contains hazardous chemicals even if they need to be always disposed properly once changed.

Battery can properly be changed only in a watch store.

My watch has stopped working?
The first thing to do when a watch start to run is to visit a watch store and check if the battery is still charged. If the battery is still working probably there is of a problem with the quartz movement. In this last case please contact us directly before taking any further action. Remember Mini Kyomo watches resist to rain and accidental splashes and they cannot be used for showering or swimming.

Warranty?
All MINI KYOMO watches carry an international warranty on functional manufacturing defects and quartz movement defects for two years starting from the date of purchase.

In order to claim a repair/replacement under warranty it is vital to show a purchase proof.

Note that repairs/replacements will not be processed under warranty in the following cases:
* Failure or damage caused by improper use or carelessness (dents, crushing, broken glass, etc.)
* Failure or damage caused by unjustifiable repair or customisation
* Aesthetic changes that occur during normal wear and tear and ageing (minor scratches, alteration of the color on the case/band)
* Damages by accidents
* If no purchase proof document is available- Battery replacement, whenever the battery stop to function (batteries are not covered by warranty)
Please note that every piece is assembled and finished by hand, thus it could possibly slightly differ from the images on our webstore.

Metallic parts, case and glass are the easiest to treat in case of dirty. You can use a duster or a cloth with a little amount of alcohol to rub the stains. Avoid the contact of the alcohol with the straps.
The straps are certainly the part of the watches more likely to get dirty. A gentle soap with mild temperature water rubbed with a cloth, should work great. A brush can be used if the stain require a little more energy.

Little Whimsy is an online store based on Auckland’s North Shore. Orders are packed and dispatched from our Hillcrest warehouse.

We aim to dispatch orders within 3 business days, although dispatch may take longer during busy periods, new releases, Christmas and major sales. You’ll receive a shipping confirmation email with tracking once your order has been packed and collected by the courier.

New Zealand shipping

We ship New Zealand-wide.

• Free NZ shipping on orders $200 and over, including rural delivery, unless an oversize surcharge applies

• $9 flat rate courier shipping for orders under $200

• Rural delivery for orders under $200: $14 no signature or $15 signature/photo required

• Some large or bulky items may have an oversize shipping surcharge, which will be shown at checkout where applicable

Most New Zealand orders arrive within 3–5 business days from dispatch, although rural addresses and busy courier periods may take longer.

Please note that delivery timeframes are estimates only and may be affected by courier delays, weather events, public holidays or high-volume periods.

Once your order has been packed, you’ll receive a shipping confirmation email with your tracking details.

Tracking may take up to 1 business day to update after your parcel has been collected and scanned by the courier.

Click & collect

Click & collect is available from our Hillcrest warehouse on Auckland’s North Shore.

Pickups are available: Monday and Wednesday, 10am–2pm

Please wait until you receive your collection email before coming in, as this means your order has been packed and is ready to collect. Our warehouse is not open for browsing, and orders cannot be collected before you receive your pickup confirmation.

Delivery address changes

Please check your delivery address carefully before placing your order.

If you notice an address error, contact us as soon as possible. If your order has not yet been packed or collected by the courier, we’ll do our best to update it.

Once an order has been dispatched, we are unable to change the delivery address from our end. You may be able to request a redirect directly through the courier, depending on the service used.

NZ Post Redirection Tool

Authority to leave

If you choose authority to leave or request that your parcel is left without a signature, this is at your own risk.

Little Whimsy is not responsible for parcels that are marked as delivered by the courier but are lost, stolen or damaged after being left at the delivery address.

Australian shipping

We ship to Australia, with rates shown at checkout based on your cart and delivery address.

Australian parcels are sent with tracking. Once your parcel arrives in Australia, tracking and delivery are handled by the local postal or courier service.

Any customs charges, duties, taxes or import fees are the responsibility of the customer.

International shipping

We ship to many international destinations, with available rates shown at checkout depending on your cart and delivery country.

International delivery times vary by destination and service selected. Parcels may also be delayed by customs processing or local postal services.

Please note that any customs charges, duties, taxes or import fees are the responsibility of the customer.

Shipping to the United States, including Puerto Rico, is currently paused due to recent tariff and shipping changes.

Bulky or oversized items

Some large, heavy or bulky items may incur additional shipping charges.

Where possible, any oversize surcharge will show at checkout. If your order contains unusually bulky items and the actual shipping cost is significantly higher than charged, we may contact you before dispatch to discuss options.

Sale and busy period dispatch

During major sales, Christmas, new releases or especially busy periods, dispatch may take longer than usual.

We pack orders as quickly as possible in the order they are received and are unable to prioritise individual orders during these periods.

Questions about your order?

If you have a question about shipping, click & collect or your order, please contact us at:

customerservice@littlewhimsy.co.nz

NZ Post Terms