Oli&Carol Teether | Keiko the Edamame

What are your products used as?
Our natural rubber toys are used as teethers, bath toys, sensory play and even as decoration objects!

Recommended age?
Any age! Our products are certified for 0+. They are normally used between 0-8 year old kids from teething age to bath time!

How does the paint stay on the product? Is it dangerous if it peels off?
The paint we use both for the base colour of the rubber and the coating paint are water based pigments mixed with plant based pigments and rubber. For base color, pigments are injected to the mould so the product has color itself; for the coating paint is water based, so it easily holds on to latex. After a long use, some paint may come out. It is not something to worry about as it is non-toxic and safe for babies.

Is the product biodegradable?
Natural rubber is biodegradable on a process that can take up to a decade, but the process can accelerate when exposed to sunlight, heat, humidity and fresh air.

Can I sterilize them?
may damage and affect their shape as well as their color. We recommend to clean our toys with soap and water, then dry with a damp cloth. Air drying between use is recommended.

Can I put it in the fridge or freezer?
We use 100% natural rubber extracted from Hevea trees in Malaysia and they are hand-painted with natural paints extracted from plants. As they are so specially handmade, we recommend storing them in dry places, that's why humidity of the freezer or fridge would not be appropriate for them. We also recommend not exposing the toys to any direct light.

My product has some small imperfections, is it normal?
Our toys are made of 100% natural rubber. They are handmade and hand painted one by one by skillful artisans, so no two items are exactly the same. Small imperfections are what make each piece unique. Some paint imperfections or some uneven surfaces are totally normal and safe. It’s not a synthetic plastic toy. Each product is uniquely different!

My product has deflated a little bit, is it normal?
Rubber is a natural material which may be affected by differences in temperature and air pressure. If you notice that your product is a little bit deflated, please kindly wait a couple of hours, as it should go back to its natural shape.

The product has some black spots appearing to be mold
As specified in our care instructions, we do not recommend to keep our products on water or humid places for long periods of time. Since it's a natural product, mold may appear if the product if it is not being well used.
Toys should be cleaned with soap and water and dried thoroughly after each use.
We do not recommend cleaning toys with bleach or any other product other than soap, nor do we recommend sterilizing them, as they are made of 100% natural rubber and their shape or color could be affected.

The color of the toy appears to be fading away. What can I do?
Since our products are ecofriendly and are made with 100% natural rubber, it sometimes happens that it can become white over time. This means that the product is starting to degrade or that is has been in direct contact with sunlight.
As any natural product, with the sunlight the color may fade away. Please make sure not to leave the product in direct contact with sunlight.
If the color is fading away, wash your product with soap and water. We also recommend to varnish the product with a little of coconut oil to make its original color come back.

My product has a layer of oil
To give a longer life time to our products, in the last step of our production process, we clean the natural rubber with vegetable oil. Finding extra oil remaining on the products is nothing to worry about. It makes the product last longer and it is tested and completely safe for babies! If wished so, it can be cleaned with a dry cloth.

My baby has had an allergic skin reaction
Our product should not be given to babies who are allergic to latex. In case your customer thinks her baby can be allergic to latex, we highly recommend her to visit a doctor.

To clean, simply wipe your toy with soapy water and a damp cloth. Do not sterilize or store in the fridge.

Do not store it in humid places. If left on the side of a bath or on tile that may be slightly wet or moist, the toys will start to mold (like any natural products). Air drying between use is recommended.

Color naturally fades away as time goes by.

Do not leave in direct contact with sunlight or artificial light for long periods of time as color may fade faster.

They are made with 100% natural rubber extracted from Hevea trees from Malaysia and painted with natural pigments. All raw materials are completely safe and certified to ensure kids security.

Every toy is different. Our products are handmade one by one, so small imperfections are what makes each product unique.
Variations in temperature may affect the product’s shape and volume.

Remove packaging and all tags before giving the toy to your child.

Little Whimsy is an online store based on Auckland’s North Shore. Orders are packed and dispatched from our Hillcrest warehouse.

We aim to dispatch orders within 3 business days, although dispatch may take longer during busy periods, new releases, Christmas and major sales. You’ll receive a shipping confirmation email with tracking once your order has been packed and collected by the courier.

New Zealand shipping

We ship New Zealand-wide.

• Free NZ shipping on orders $200 and over, including rural delivery, unless an oversize surcharge applies

• $9 flat rate courier shipping for orders under $200

• Rural delivery for orders under $200: $14 no signature or $15 signature/photo required

• Some large or bulky items may have an oversize shipping surcharge, which will be shown at checkout where applicable

Most New Zealand orders arrive within 3–5 business days from dispatch, although rural addresses and busy courier periods may take longer.

Please note that delivery timeframes are estimates only and may be affected by courier delays, weather events, public holidays or high-volume periods.

Once your order has been packed, you’ll receive a shipping confirmation email with your tracking details.

Tracking may take up to 1 business day to update after your parcel has been collected and scanned by the courier.

Click & collect

Click & collect is available from our Hillcrest warehouse on Auckland’s North Shore.

Pickups are available: Monday and Wednesday, 10am–2pm

Please wait until you receive your collection email before coming in, as this means your order has been packed and is ready to collect. Our warehouse is not open for browsing, and orders cannot be collected before you receive your pickup confirmation.

Delivery address changes

Please check your delivery address carefully before placing your order.

If you notice an address error, contact us as soon as possible. If your order has not yet been packed or collected by the courier, we’ll do our best to update it.

Once an order has been dispatched, we are unable to change the delivery address from our end. You may be able to request a redirect directly through the courier, depending on the service used.

NZ Post Redirection Tool

Authority to leave

If you choose authority to leave or request that your parcel is left without a signature, this is at your own risk.

Little Whimsy is not responsible for parcels that are marked as delivered by the courier but are lost, stolen or damaged after being left at the delivery address.

Australian shipping

We ship to Australia, with rates shown at checkout based on your cart and delivery address.

Australian parcels are sent with tracking. Once your parcel arrives in Australia, tracking and delivery are handled by the local postal or courier service.

Any customs charges, duties, taxes or import fees are the responsibility of the customer.

International shipping

We ship to many international destinations, with available rates shown at checkout depending on your cart and delivery country.

International delivery times vary by destination and service selected. Parcels may also be delayed by customs processing or local postal services.

Please note that any customs charges, duties, taxes or import fees are the responsibility of the customer.

Shipping to the United States, including Puerto Rico, is currently paused due to recent tariff and shipping changes.

Bulky or oversized items

Some large, heavy or bulky items may incur additional shipping charges.

Where possible, any oversize surcharge will show at checkout. If your order contains unusually bulky items and the actual shipping cost is significantly higher than charged, we may contact you before dispatch to discuss options.

Sale and busy period dispatch

During major sales, Christmas, new releases or especially busy periods, dispatch may take longer than usual.

We pack orders as quickly as possible in the order they are received and are unable to prioritise individual orders during these periods.

Questions about your order?

If you have a question about shipping, click & collect or your order, please contact us at:

customerservice@littlewhimsy.co.nz

NZ Post Terms