Hevea Pacifier Classic Orthodontic | Twin Pack

My old and new pacifier aren't the same size?
The "old" pacifier might have "grown" in size, which can happen as it is a natural flexible material. As natural rubber pacifiers are made from a natural material, it can change in colour and shape over time. It is possible that the pacifier you have has resized if the child sucks very hard, if it has been used too long (we recommend replacing pacifiers every 6-8 weeks) or has been incorrectly stored/maintained i.e washed in dishwashing machine. Therefore, it is often an advantage to have a few pacifiers in progress at the same time and to replace every other month. All pacifiers should be replaced every 2 months.

Why has the pacifier darkened over time?
The natural rubber used to manufacture our pacifiers contains no preservatives or antioxidants. Natural rubber changes in colour over time.

Before using for the first time I noticed the pacifier felt greasy and had an odour - is this natural?
Yes, our pacifiers have a fine layer of vegetable oil to prevent them from drying out. This disappears during the initial sterilisation. The odour is that of natural rubber.

BEFORE USE, thoroughly clean then sterilize the pacifier/soother by either:

Immersing the pacifier/soother in a baby-bottle sterilizing solution in accordance with the instructions for use of the sterilizing solution; or
Boiling the pacifier/soother in water for 5 min. before it is used for the first time. Then let it cool down and empty out any water inside the nipple.
The construction of Hevea allows liquid to flow into the nipple when cleaning. Please press/turn upside down the pacifier /soother to empty any water from the nipple before using it.

Always clean the pacifier before use and check that the mouthpiece (nipple) is undamaged.

For both safety and hygiene reasons, the soother should be discarded after a maximum of two months use.

The pacifier/soother should be cleaned by hand or in a machine especially suitable for this, and must not be cleaned in a microwave or dishwasher.
When the pacifier/soother is not in use, it should be kept in a clean, dry place out of direct sunlight or contact with a source of direct heat.
It should be stored in a closed, clean and dry container.
Very few children are allergic to natural rubber; however, watch out for any allergic reactions, and stop any use if an allergic reaction should occur

WARNING! For your child’s safety.

Inspect carefully before each use.
Pull the soother in all directions.
Throw away at the first signs of damage or weakness.
Only use dedicated soother holders tested to EN 12586.
Never attach other ribbons or cords to a soother, your child may be strangled by them.
SAFETY ADVICE:

Do not leave a soother in direct sunlight or near a source of heat, or leave in disinfectant (“sterilising solution”) for longer than recommended, as this may weaken the teat.
In the event that the soother becomes lodged in the mouth, DO NOT PANIC; it cannot be swallowed and is designed to cope with such an event. Remove from the mouth with care, as gently as possible. Do not attach to any part of the pacifier/soother (i.e around the ring, plug or through the ventilation holes) pins, ribbons or string as these can be dangerous.
Do not pull pacifier/soother apart
Do not tie the pacifier/soother tightly to strings, straps, tapes or similar things in the child’s clothing, as this could risk choking the child
The pacifier/soother is constructed, so that it cannot be swallowed by the child
Check daily that the pacifier/soother is in good condition. This is done by pulling on the various parts of the soother and checking that it is still in good condition. If there are splits or changes in the soother, it should be discarded.
BEFORE USE, thoroughly clean then sterilize the pacifier/soother by either:

Immersing the pacifier/soother in a baby-bottle sterilizing solution in accordance with the instructions for use of the sterilizing solution; or
Boiling the pacifier/soother in water for 5 min. before it is used for the first time. Then let it cool down and empty out any water inside the nipple.
The construction of Hevea allows liquid to flow into the nipple when cleaning. Please press/turn upside down the pacifier /soother to empty any water from the nipple before using it.

Always clean the pacifier before use and check that the mouthpiece (nipple) is undamaged.

Do not dip the nipple into sweet products and/or those containing sugar or into medicine, as this can contribute to the development of tooth decay and thus presents a risk of cavities in the teeth.

For both safety and hygiene reasons, the soother should be discarded after a maximum of two months use.

Little Whimsy is an online store based on Auckland’s North Shore. Orders are packed and dispatched from our Hillcrest warehouse.

We aim to dispatch orders within 3 business days, although dispatch may take longer during busy periods, new releases, Christmas and major sales. You’ll receive a shipping confirmation email with tracking once your order has been packed and collected by the courier.

New Zealand shipping

We ship New Zealand-wide.

• Free NZ shipping on orders $200 and over, including rural delivery, unless an oversize surcharge applies

• $9 flat rate courier shipping for orders under $200

• Rural delivery for orders under $200: $14 no signature or $15 signature/photo required

• Some large or bulky items may have an oversize shipping surcharge, which will be shown at checkout where applicable

Most New Zealand orders arrive within 3–5 business days from dispatch, although rural addresses and busy courier periods may take longer.

Please note that delivery timeframes are estimates only and may be affected by courier delays, weather events, public holidays or high-volume periods.

Once your order has been packed, you’ll receive a shipping confirmation email with your tracking details.

Tracking may take up to 1 business day to update after your parcel has been collected and scanned by the courier.

Click & collect

Click & collect is available from our Hillcrest warehouse on Auckland’s North Shore.

Pickups are available: Monday and Wednesday, 10am–2pm

Please wait until you receive your collection email before coming in, as this means your order has been packed and is ready to collect. Our warehouse is not open for browsing, and orders cannot be collected before you receive your pickup confirmation.

Delivery address changes

Please check your delivery address carefully before placing your order.

If you notice an address error, contact us as soon as possible. If your order has not yet been packed or collected by the courier, we’ll do our best to update it.

Once an order has been dispatched, we are unable to change the delivery address from our end. You may be able to request a redirect directly through the courier, depending on the service used.

NZ Post Redirection Tool

Authority to leave

If you choose authority to leave or request that your parcel is left without a signature, this is at your own risk.

Little Whimsy is not responsible for parcels that are marked as delivered by the courier but are lost, stolen or damaged after being left at the delivery address.

Australian shipping

We ship to Australia, with rates shown at checkout based on your cart and delivery address.

Australian parcels are sent with tracking. Once your parcel arrives in Australia, tracking and delivery are handled by the local postal or courier service.

Any customs charges, duties, taxes or import fees are the responsibility of the customer.

International shipping

We ship to many international destinations, with available rates shown at checkout depending on your cart and delivery country.

International delivery times vary by destination and service selected. Parcels may also be delayed by customs processing or local postal services.

Please note that any customs charges, duties, taxes or import fees are the responsibility of the customer.

Shipping to the United States, including Puerto Rico, is currently paused due to recent tariff and shipping changes.

Bulky or oversized items

Some large, heavy or bulky items may incur additional shipping charges.

Where possible, any oversize surcharge will show at checkout. If your order contains unusually bulky items and the actual shipping cost is significantly higher than charged, we may contact you before dispatch to discuss options.

Sale and busy period dispatch

During major sales, Christmas, new releases or especially busy periods, dispatch may take longer than usual.

We pack orders as quickly as possible in the order they are received and are unable to prioritise individual orders during these periods.

Questions about your order?

If you have a question about shipping, click & collect or your order, please contact us at:

customerservice@littlewhimsy.co.nz

NZ Post Terms