Skip to content

RETURNS + EXCHANGES

Return Policy:

  • You need to contact us within 14 days of your order for a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It also MUST be in the original packaging.
  • Sale items are not returnable. Please choose carefully.
  • Also not returnable are pacifiers, dummies, art prints and gift cards. Please choose carefully.
  • You are responsible for returning the item at your own cost (unless the item is faulty). We strongly recommend a trackable shipping method.
  • Change of mind returns will be issued a store credit.

Returning an Item:

Please email us to initiate your return at hello@littlewhimsy.co.nz

For CHANGE OF MIND returns please include your order number and the item(s) you want to return.

For EXCHANGES please include your order number and the item(s) you want to exchange and to what. Please note that you will be charged for a shipping fee for the dispatch of the replacement item.

For FAULTY returns please include your order number, the faulty item and a photo so we can assess the issue and guide you through the process.

If you receive a store credit, the cost of return shipping will be deducted from your store credit. If your order then drops below a free shipping threshold you will be credited the item value less a shipping charge that would have then applied to your order.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange and item send us an email at hello@littlewhimsy.co.nz and we will organise your return and exchange.

You will be responsible for paying for your own shipping costs for returning your item. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you are exchanging an item due to a change of mind there will be an additional shipping charge for your replacement item unless its value is over our free shipping threshold.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Your replacement item WILL NOT BE SENT until we have received and checked your return.