How can we help you?

A confirmation email is sent to your nominated email once the order has been successfully placed. If you did not receive this email, then it is possible that your order was not placed correctly, if you are unsure, please email us to check if we have received it. Please remember to check that the confirmation email hasn’t been delivered to your junk/spam.

Please note we take up to 3 business days to dispatch orders. During sale times dispatch will take longer than usual. Please be patient while we will pick, pack and ship your order as soon as possible.

Once we have packed your order you will be emailed the tracking link. Tracking information will be available once the courier has picked up your parcel which can take up to 1 business day from when we have packed your order depending on their pick-up schedule.

All orders are subject to availability. All of our stock is on hand in New Zealand we do not drop ship from overseas.

If an order is received that cannot be filled, we will issue a refund for that item. Items in a cart or wish list are not reserved. Sometimes our customers are faster than our servers and on rare occasions we may need to cancel orders if we find that stock is not available for you.

Sorry we are 100% online.

If your order hasn't been shipped then we may be able to change it. Pleas email customerservice@littlewhimsy.co.nz with your order number and details of the amendment(s) you require. We will reply to your e-mail to confirm if the amendment has been possible.

Unfortunately, if your order has been shipped it won’t be possible to amend it.

Contact us on customerservice@littlewhimsy.co.nz asap! Our team will try to intercept your order before it leaves our warehouse to update your address.

Yes we can if you are sending a present direct. Just make a note at check out to ask for wrapping. We can also write a note to go in the order and we stock a range of lovely cards if you want and we can write in them for you.

Sorry we are unable to gift wrap oversize items or during store sales or the Christmas season.

The best way to be alerted when a product is restocked is to enter your email address on the product page. You will be emailed as soon as they are restocked.

Yes we can if you are sending a present direct. Just make a note at check out to ask for wrapping. We can also write a note to go in the order and we stock a range of lovely cards if you want and we can write in them for you.

Sorry we are unable to gift wrap oversize items or during store sales or the Christmas season.

Yes we can include a short message with your gift.

Either purchase one of our lovely Greeting Cards and we can include your message or we can write it on a little whimsy postcard.

NZ: free courier for all orders over $100.00 exlcluding OVERSIZE items

FREE SHIPPING WITHIN NZ for all orders over $100.00*

$8.50 flat shipping rate for all orders under $100.00

* Excludes oversize items. These incur a $10 Auckland or $20 nationwide delivery surcharge.

All NZ orders are sent via tracked courier and should arrive within 3-5 working days ONCE dispatched. Please allow extra time for delivery to rural addresses. 

You can select whether signature upon delivery is required*

*If no signature required is selected and the package goes missing AFTER delivery as based on courier GPS locater then that is at the customers' own risk.

Small Parcels:

Standard Post (not tracked) 10-15 working days once shipped: $15.00 

Standard Post (tracked) 3-8 working days once shipped: $20.00

Courier 2-6 working days once shipped: $30.00

Larger Parcels:

Shipping rate will be shown at checkout and depends on the size and weight of the items you ordered. Large shipping rates apply for oversize items and heavier items like wooden toys. Large parcel rates range from $35-180.

Untracked Risk

Once dispatched you will assume the risk of loss and title for the merchandise. little whimsy cannot provide refunds if your items are lost in transit when shipped via standard un-tracked post.

International deliveries:

Please be aware purchaser is liable for any additional taxes/import duty that may incur during transit and/or on delivery. We do not offer refunds if you refuse the package due to customs charges. Please note shipments can often be held by customs for long periods of time, unfortunately this is beyond our control.

**A customs declaration of the contents and value of the parcel is necessary on all international packages. Please be aware that the customer is responsible for any customs charges incurred in the country of arrival. Please ensure you are aware of the cost of these fees before you make your purchase.

Small Parcels:

Standard Post (not tracked): $29.00
Courier: $55.00 - excluding large/heavy items

Larger Parcels:

Shipping rate will be shown at checkout and depends on the size and weight of the items you ordered. Large shipping rates apply for oversize items and heavier items like wooden toys. Large parcel delivery ranges from $55-140.

Un-tracked Risk

Once dispatched you will assume the risk of loss and title for the merchandise. little whimsy cannot provide refunds if your items are lost in transit when shipped via standard un-tracked post.

Delivery time

Delivery for worldwide orders should take 15 business days to the USA/UK, all other countries should take approx 15-20 business days but could take up to 1-2 months to arrive depending on the local postal service.

Delivery estimates for courier: Arrives in 2-8 working days USA & UK. Other countries should take 2-15 business days.

International deliveries:

Please be aware purchaser is liable for any additional taxes/import duty that may incur during transit and/or on delivery. We do not offer refunds if you refuse the package due to customs charges. Please note shipments can often be held by customs for long periods of time, unfortunately this is beyond our control.

**A customs declaration of the contents and value of the parcel is necessary on all international packages. Please be aware that the customer is responsible for any customs charges incurred in the country of arrival. Please ensure you are aware of the cost of these fees before you make your purchase.

We endeavour to dispatch goods within 3 business days of receiving your order. Please note we do not ship orders on weekends or public holidays. All orders placed on a Friday will be shipped on the following Monday or Tuesday. You will receive email confirmation with a tracking number once your order has been dispatched.

Please note: these shipping times do not apply to pre-orders.

NZ - once dispached 3-5 business days (rural add another 2-3 business days).

Aus - once shipped un-tracked 10-15 business days, tracked 3-8 business days.

UK/USA - once shipped approximately 15 business days

Worldwide - once shipped should take approximately 15 business days but can take up to 2-3mo depending on the postal service in your country.

Please ensure your shipping address is correct, we will not be held responsible for un-delivered orders due to incorrect delivery details.

Please note that these are estimated delivery times only and are not guaranteeing delivery dates.

If your item is urgent, please let us know in the comments section and we will endeavour to deliver your purchase to you as fast as we can.

Please see our full return policy at:  https://littlewhimsy.co.nz/pages/returns-exchanges

To initiate a return please email customerservice@littlewhimsy.co.nz including your order number in the email.

Apologies! Should an item be faulty, please contact us immediately by emailing customerservice@littlewhimsy.co.nz with your name, order number and details of the fault including a photo. We will send you a pre-paid courier label via email to send the faulty item back to us. Please clearly state if you require a refund or a replacement. If the item purchased is out of stock or no longer available then you will be offered a full refund.

Note if the problem is due to courier damage we MUST be emailed within 3 days of you receiving the goods.

Note: some items are handmade so slight variances in measurements, colours and designs are to be expected and these variances are not considered faults.

Several types of goods are EXEMPT from being returned –

*SALE items

* Dummies/pacifiers

* Art prints and posters

* Gift cards

* Shipping costs are NOT refunded unless the item is defective.

While we take extra care when packing your order, occasionally we make mistakes. If you have received the wrong item or size please contact us at customerservice@littlewhimsy.co.nz and we will send out the correct item and arrange for the return of the incorrect item at our cost of course.

Yes you can based on the previous conditions. Remember change of mind returns will receive a store credit for the item value.

Sorry this is a rare problem but we understand how frustrating it is.

Please email us at customerservice@littlewhimsy.co.nz with your order number and a photo of the damaged packaging and products. You must notify us of the damage within 4 days of delivery so we can initiate a claim with our couriers.

Please keep ALL damaged items and the packaging as the couriers may need to recollect them for the claim.

Please note we take up to 3 business days to dispatch orders. During sale times dispatch will take longer than usual. Please be patient while we will pick, pack and ship your order as soon as possible.

Then check the tracking link you have been sent, this may be in your junk folder. Once the tracking number has been assigned it can take a day or so for the courier to scan in your parcel so please check again the next day if the tracking is showing no details.

If your goodies should have arrived to you by now and the tracking has not changed in the past day or two please email us at customerservice@littlewhimsy.co.nz with your order number so we can chase this up for you.

For courier non-delivery claims you MUST contact us within 17 days of your order being dispatched to query the non-delivery.

We want to thank you for shopping with us. So we have created our little rewards programme. Earn points for creating an account, purchases and following us on social media. And the BEST news your points can be converted to store credit = free shopping!

Sign up for the rewards programme = 50 points

Orders $1 = 1 point

It's your birthday = get 100 bonus points

Follow us on Facebook, follow us on Instagram, share on Facebook through the link = 50 points each

Points are not earned on orders using discount codes or during store sales. 

Login to youe account then click on the VIP Club tab on the bottom right of the page to choose your reward. You will then be emailed a unique discount code to use.

500 points = $10 voucher

1,250 points = $25 voucher

2,200 points = $50 voucher

We accept all major credit cards, PayPal, LAYBUY (NZ,AUS,UK), Afterpay (NZ, AUS, Canada, UK), Genoapay, payment via bank deposit using POLi (NZ based customers only) and store issued gift cards.

Please note: you do NOT need a PayPal account to pay via credit card. When you select the credit card option at checkout, this is using the eway processing system.

All prices on the site are in New Zealand Dollars. Please use the currency drop on the top left to the page to change the currency if desired.

Our secure credit card facility is provided by PayPal or eWay. They are independent, PCI DSS compliant payment processors who securely manage and process credit card payments for us. We do not see or store your credit card details at any point. When you select the credit card option at checkout, this is using the eway processing system. More information about PayPal and it’s services can be found here: www.paypal.com/nz. More information about eway and it's services can be found here: www.eway.co.nz.

Yes, POLi places a lot of importance on the security of its software. We never capture sensitive information such as your login name or password. We have been reviewed by Secure Assessments to ensure that we meet all modern security standards. For further details please visit https://www.polipay.co.nz/FAQ.html

GST is included in your prices. GST number 119 096 324

We have priced our store reasonably so no we do not have regular sales.We prefer to reward our regular customers using our reward program.

However we occasionally want to say thank you to our customers and offer quick flash sales make sure you are subscribed to our email newsletter and follow us on social media so you are the first to know!

You will enter the promotional or discount code on the right hand side of the payment page and make sure you click Apply.

Sorry you can only use one discount code per order.

However you can pay for a sale order with a gift card code.

Other discount codes cannot be used in conjunction with store sale.

Please allow a few more days for dispatch due to order volumes during sales. Orders will be dispatched in the order they are placed please do not email for priority dispatch.

We unfortunately cannot edit any sale orders once placed.

Gift wrapping not available during storewide sales.

Discount cannot be applied to previous orders and items cannot be placed on hold during sales.

Yes we do using the LAYBUY platform available for NZ, Australian and UK customers and the Afterpay system for NZ, Australian, Canadian and UK customers and the Genoapay platform for NZ customers. This means you can receive your online order now and spread the payment out over 6 weekly automatic payments. Interest free. All you need to shop is a LAYBUY, Afterpay or Genoapay account.

Make sure you read our Laybuy page for full terms.

On checkout select

Laybuys are managed by the LAYBUY, Afterpay or Genoapay service so you will need to login to your account with them to check your balance.

https://www.laybuy.com/home

https://www.afterpay.com/en-NZ/index

https://www.genoapay.com/

Yes we offer it for Australian and UK customers through LAYBUY and for Australian, Canadian and UK customers through AFTERPAY.

We certainly do.

We offer physical mailed gift cards here and emailed gift cards here.

A pre-order is an order placed for an item that is not in stock yet. We often open pre-orders for popular items that sell out quickly. This also guarantees an immediate dispatch when the product arrives in stock. If you order consist of a pre-order item, the whole order will be processed and dispatched once the pre-order item is available as the postage may not be able to cover two separate orders.

If you order contains a pre-order item, the entire order will be processed and dispatched once the pre-order item is available. Your order will NOT be sent in multiple shipments.

We give an estimate on the item's page of when we expect to receive the items in store. Note this is an estimate and is usually accurate but sometimes delivery is out of our hands due to manufacturing delays, customs hold ups or more. If your order is deleyed we will email you to let you know of the new expected arrival date.

Our customer care team is small but dedicated to providing you with any assistance you might need. Please email us at customerservice@littlewhimsy.co.nz

We will do our best to respond within 24 hours-48 hours, during business hours Monday - Friday NZT. If you’re based outside of New Zealand, please note our customer service team is based in NZ and will respond during the New Zealand business day. During sale times, we may take a little longer than 48 hours to get back to you.

We’re always happy to get your email but don’t have a contact phone number.