A confirmation email is sent to your nominated email once the order has been successfully placed. If you did not receive this email, then it is possible that your order was not placed correctly, if you are unsure, please email us to check if we have received it. Please remember to check that the confirmation email hasn’t been delivered to your junk/spam.
Sorry we are 100% online.
If your order hasn't been shipped then we may be able to change it. Pleas email hello@littlewhimsy.co.nz with your order number and details of the amendment(s) you require. We will reply to your e-mail to confirm if the amendment has been possible.
Unfortunately, if your order has been shipped it won’t be possible to amend it.
Yes we can just make a note at check out for us. We can also write a
note to go in the order and we stock a range of lovely cards if you want
and we can write in them for you.
Sorry we are unable to gift wrap oversize items or during store sales or the Christmas season.
The best way to be alerted when a product is restocked is to enter your email address on the product page. You will be emailed as soon as they are restocked.
You can email us to find out an approximate date if required.
NZ: free courier for all orders over $100.00 exlcluding OVERSIZE items
FREE SHIPPING WITHIN NZ for all orders over $100.00*
$8.50 flat shipping rate for all orders under $100.00
* Excludes oversize items. These incur a $10 Auckland or $20 nationwide delivery surcharge.
All NZ orders are sent via tracked courier and should arrive within 3-5 working days ONCE dispatched. Please allow extra time for delivery to rural addresses.
You can select whether signature upon delivery is required*
Please note we do not ship to PO Boxes so please provide a physical address during checkout.
*If no signature required is selected and the package goes missing AFTER delivery then that is at the customers' own risk.
Small Parcels:
Standard Post (not tracked) 10-15 working days once shipped: $15.00
Standard Post (tracked) 3-8 working days once shipped: $20.00
Courier 2-6 working days once shipped: $30.00
Larger Parcels:
Shipping rate will be shown at checkout and depends on the size and weight of the items you ordered. Large shipping rates apply for oversize items and heavier items like wooden toys. Large parcel rates range from $35-180.
Untracked Risk
Once
dispatched you will assume the risk of loss and title for the
merchandise. little whimsy cannot provide refunds if your items are lost
in transit when shipped via standard un-tracked post.
International deliveries:
Please be aware purchaser is liable for any additional taxes/import
duty that may incur during transit and/or on delivery. We do not offer
refunds if you refuse the package due to customs charges. Please note shipments can often be held by customs for long periods of time, unfortunately this is beyond our control.
**A customs declaration of the contents and value of the parcel is necessary on all international packages. Please be aware that the customer is responsible for any customs charges incurred in the country of arrival. Please ensure you are aware of the cost of these fees before you make your purchase.
Small Parcels:
Standard Post (not tracked): $29.00
Courier: $55.00 - excluding large/heavy items
Larger Parcels:
Shipping rate will be shown at
checkout and depends on the size and weight of the items you ordered.
Large shipping rates apply for oversize items and heavier items like
wooden toys. Large parcel delivery ranges from $55-140.
Un-tracked Risk
Once
dispatched you will assume the risk of loss and title for the
merchandise. little whimsy cannot provide refunds if your items are lost
in transit when shipped via standard un-tracked post.
Delivery time
Delivery for worldwide orders should take 15 business days to the USA/UK, all other countries should take approx 15-20 business days but could take up to 1-2 months to arrive depending on the local postal service.
Delivery estimates for courier: Arrives in 2-8 working days USA & UK. Other countries should take 2-15 business days.
International deliveries:
Please be aware purchaser is liable for any additional taxes/import duty that may incur during transit and/or on delivery. We do not offer refunds if you refuse the package due to customs charges. Please note shipments can often be held by customs for long periods of time, unfortunately this is beyond our control.
**A customs declaration of the contents and value of the parcel is necessary on all international packages. Please be aware that the customer is responsible for any customs charges incurred in the country of arrival. Please ensure you are aware of the cost of these fees before you make your purchase.
We endeavour to dispatch goods within 3 business days of receiving your
order. Please note we do not ship orders on weekends or public holidays.
All orders placed on a Friday will be shipped on the following Monday
or Tuesday. You will receive email confirmation with a tracking number
once your order has been dispatched.
Please note: these shipping times do not apply to pre-orders.
NZ - once dispached 3-5 business days (rural add another 2-3 business days).
Aus - once shipped un-tracked 10-15 business days, tracked 3-8 business days.
UK/USA - once shipped approximately 15 business days
Worldwide - once shipped should take approximately 15 business days but can take up to 2-3mo depending on the postal service in your country.
Please ensure your shipping address is correct, we will not be held responsible for un-delivered orders due to incorrect delivery details.
Please note that these are estimated delivery times only and are not guaranteeing delivery dates.
If your item is urgent, please let us know in the comments section and we will endeavour to deliver your purchase to you as fast as we can.
We want to thank you for shopping with us. So we have created our little rewards programme. Earn points for creating an account, purchases and following us on social media. And the BEST news your points can be converted to store credit = free shopping!
Sign up for the rewards programme = 50 points
Orders $1 = 1 point
Refer a friend who purchases = 100 points
It's your birthday = get 100 bonus points
Follow us on Facebook, follow us on Instagram, share on Facebook through the link = 50 points each
Login to youe account then click on the VIP Club tab on the bottom right of the page to choose your reward. You will then be emailed a unique discount code to use.
500 points = $10 voucher
1,250 points = $25 voucher
2,200 points = $50 voucher
Easy just click on the VIP Club tab on the bottom right hand side of our page.
A pre-order is an order placed for an item that is not in stock yet. We often open pre-orders for popular items that sell out quickly. This also guarantees an immediate dispatch when the product arrives in stock. If you order consist of a pre-order item, the whole order will be processed and dispatched once the pre-order item is available as the postage may not be able to cover two separate orders.
If you order contains a pre-order item, the entire order will be
processed and dispatched once the pre-order item is available. Your order will NOT be sent in multiple shipments.
We give an estimate on the item's page of when we expect to receive the items in store. Note this is an estimate and is usually accurate but sometimes delivery is out of our hands due to manufacturing delays, customs hold ups or more. If your order is deleyed we will email you to let you know of the new expected arrival date.
Yes we do using the LAYBUY platform available for NZ, Australian and UK customers and the Afterpay system for NZ and Australian customers. This means you can receive your online order now and spread the payment out over 6 weekly automatic payments. Interest free. All you need to shop is a LAYBUY or Afterpay account.
Make sure you read our Laybuy page for full terms.
On checkout select
Laybuys are managed by the LAYBUY or Afterpay service so you will need to login to your account with them to check your balance.
https://www.afterpay.com/en-NZ/index
Yes with the new LAYBUY and Afterpay services you can now shop our sales and pay by Laybuy.
Yes we offer it for Australian and UK customers through LAYBUY and for Australian customers through AFTERPAY.
For other countries we can but not through our Laybuy system. Please email us at hello@littlewhimsy.co.nz with the items you would like to purchase and your PayPal email address and we will set up a Laybuy for you. The terms are minimum spend of $250, minimum 20% deposit received within 24hrs, 6 week payment term. International laybuys cannot be used during store-wide sales.
We accept all major credit cards, PayPal, LAYBUY (NZ,AUS,UK), Afterpay (NZ, AUS), payment via bank deposit
using POLi (NZ based customers only) and store issued gift cards.
Please note: you do NOT need a PayPal account to pay via credit card. When you
select the credit card option at checkout, this is using the eway
processing system.
All prices on the site are in New Zealand Dollars. Please use the currency drop on the top left to the page to change the currency if desired.
Our secure credit card facility is provided by PayPal or eWay. They are independent, PCI DSS compliant payment processors who securely manage and process credit card payments for us. We do not see or store your credit card details at any point. When you select the credit card option at checkout, this is using the eway processing system. More information about PayPal and it’s services can be found here: www.paypal.com/nz. More information about eway and it's services can be found here: www.eway.co.nz.
Yes, POLi places a lot of importance on the security of its software. We
never capture sensitive information such as your login name or
password. We have been reviewed by Secure Assessments to ensure that we
meet all modern security standards. For further details please visit
https://www.polipay.co.nz/FAQ.html
GST is included in your prices. GST number 119 096 324
We don't often have sales but when we do you certainly can pay for your sale order using your gift card code.
Yes our gift cards have a 1 year expiry. If you are coming up to your expiry date but aren't quite ready to order email us at hello@littlewhimsy.co.nz and we can add an extra month to your code.
We have priced our store very reasonably so no we wont have regular sales.
However we occasionally want to say thank you to our customers and offer quick flash sales make sure you are subscribed to our email newletter and follow us on social media so you are the first to know!
You will enter the promotional or discount code on the right hand side of the payment page and make sure you click Apply.
Please note that promotional/ discount codes can only be used once and cannot be combined with any other discount or promotion.
Sorry you can only use one discount code per order.
However you can pay for a sale order with a gift card code.
Yes you now can using the LAYBUY or Afterpay service. Note international laybuys cannot be placed during store-wide sales.
If your item was purchased on sale using a discount code then the normal refund/exchange terms below apply. If you purchased a sale item from our SALE section we unfortunately cannot accept returns/exchanges unless faulty.
Return Policy:
Returning an Item:
Apologies! Should an item be faulty, please contact us immediately by emailing hello@littlewhimsy.co.nz with your name, order number and details of the fault including a photo. We will send you a pre-paid courier label via email to send the faulty item back to us. Please clearly state if you require a refund or a replacement. If the item purchased is out of stock or no longer available then you will be offered a full refund.
Please
do not post the item back to us without first notifying us by email.
Items returned without prior notification may be subject to a 10%
restocking fee.
Note: some items are handmade so slight variances in measurements, colours and designs are to be expected and these variances are not considered faults.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It MUST also be in the original packaging.
Several types of goods are EXEMPT from being returned –
Store credit
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your store credit will be issued and emailed to you.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange and item send us an email at hello@littlewhimsy.co.nz and we will organise your return and exchange.
You will be responsible for paying for your own shipping costs for returning your item. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your refund.
If you are exchanging an item due to a change of mind there will be an additional shipping charge for your replacement item unless its value is over our free shipping threshold.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Your replacement item WILL NOT BE SENT until we have received and checked your return.
Several types of goods are EXEMPT from being returned –
*SALE items
* Dummies/pacifiers
* Art prints and posters
* Gift cards
* Shipping costs are NOT refunded unless the item is defective.
Sorry any items in our SALE section cannot be returned for a refund or exchange.
While we take extra care when packing your order, occasionally we make mistakes. If you have received the wrong item or size please contact us at hello@littlewhimsy.co.nz and we will send out the correct item and arrange for the return of the incorrect item at our cost of course.
Yes you can based on the previous conditions. Remember change of mind returns will receive a store credit for the item value.
RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a store credit return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It MUST also be in the original packaging.
Several types of goods are EXEMPT from being returned –
*SALE items
* Dummies/pacifiers
* Art prints and posters
* Gift cards
* Shipping costs are NOT refunded unless the item is defective.
Returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your store credit will be issued and emailed to you.
If you receive a store credit, the cost of return shipping will be deducted from your credit. If your order then drops below a free shipping threshold you will be credited the item value less a shipping charge that would have then applied to your order.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange and item send us an email at hello@littlewhimsy.co.nz and we will organise your return and exchange.
You will be responsible for paying for your own shipping costs for returning your item. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your credit.
If you are exchanging an item due to a change of mind there will be an additional shipping charge for your replacement item unless its value is over our free shipping threshold.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Your replacement item WILL NOT BE SENT until we have received and checked your return.
