RETURNS
Our policy lasts 14 days. If 14 days have gone by since your
purchase, unfortunately we can’t offer you a store credit return or exchange.
To be eligible for a return, your item must be unused and in
the same condition that you received it. It MUST also be in the original packaging.
Several types of goods are EXEMPT from being returned –
*SALE items
* Dummies/pacifiers
* Art prints and posters
* Gift cards
* Shipping costs are NOT refunded unless the item is
defective.
Returns
Once your return is received and inspected, we will send you
an email to notify you that we have received your returned item. We will also
notify you of the approval or rejection of your return.
If you are approved, then your store credit will be issued and emailed to you.
Sale items
Only regular priced items may be refunded, unfortunately
sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange and item send us an
email at hello@littlewhimsy.co.nz
and we will organise your return and exchange.
You will be responsible for paying for your own shipping
costs for returning your item. You should consider using a trackable shipping
service or purchasing shipping insurance. We don’t guarantee that we will
receive your returned item.
Shipping costs are non-refundable. If you receive a store credit,
the cost of return shipping will be deducted from your credit.
If you are exchanging an item due to a change of mind there
will be an additional shipping charge for your replacement item unless its
value is over our free shipping threshold.
Depending on where you live, the time it may take for your
exchanged product to reach you, may vary. Your replacement item WILL NOT BE
SENT until we have received and checked your return.